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Green Tea VPN FAQ

Six categories of questions covering download, connection, account, speed, security and troubleshooting

1. Download & Installation

Q: How to download the Green Tea VPN client?
  1. Open the official Green Tea VPN website and click the "Free Download" button at the top.
  2. In the download center, choose Windows, Android, iOS, macOS or Linux based on your system.
  3. Click the "Download" button for your platform and the browser starts downloading automatically.
  4. After downloading, locate the installer file and double-click to launch the setup wizard.
  5. Follow the wizard, click "Next" and choose an install directory to complete installation.
  6. Open the client to register or log in and start using. The whole process takes about 2 minutes.
Q: What if a security warning appears during installation?
  1. The Green Tea VPN client is officially signed, so warnings are normal system security checks.
  2. On Windows SmartScreen prompt, click "More info" to view publisher details.
  3. After confirming the publisher matches Green Tea VPN, click "Run anyway" to continue.
  4. On macOS, open "System Preferences" then "Security & Privacy" when first opening.
  5. Under the "General" tab find the blocked app and click "Open Anyway" to trust it.
  6. Relaunch the client after authorization to enter the Green Tea VPN main interface.

2. Connection & Acceleration

Q: How to connect to a Green Tea VPN node with one click?
  1. Open the Green Tea VPN client and log in to enter the main interface.
  2. The main screen shows the recommended smart node, usually the lowest-latency one.
  3. Click the central "Connect" button to automatically establish an encrypted tunnel.
  4. Wait a few seconds until the interface shows "Connected" with node, latency and speed.
  5. To change region, manually select another node from the node list to switch.
  6. Click "Disconnect" when done to end acceleration and secure your account.
Q: What to do if the connection is slow or drops frequently?
  1. First check if your local network is normal by restarting the router or switching networks.
  2. Switch to a lower-latency recommended node in the node list and reconnect to test.
  3. Try a different protocol, as some networks throttle or interfere with certain protocols.
  4. Close bandwidth-heavy background apps to avoid downloads or videos competing for speed.
  5. Update the client to the latest version, as old versions may have stability issues.
  6. If unresolved, contact 24/7 online support for one-on-one technical assistance.

3. Account & Subscription

Q: How to register a Green Tea VPN account?
  1. Open the Green Tea VPN client or website and click "Register" to enter registration.
  2. Enter a valid email address to receive verification codes and account notifications.
  3. Set a secure password including upper and lower case letters plus numbers.
  4. Click to send a code, then check your email and enter the received code to verify.
  5. Read and agree to the terms of service and privacy policy, then submit registration.
  6. After success, log in with your email and password to start using Green Tea VPN.
Q: Can one account be used on multiple devices?
  1. Green Tea VPN accounts support multi-device login across multiple platform clients.
  2. Install the client on phone, computer and tablet, then log in with the same account.
  3. The number of simultaneous devices depends on your plan; the free plan has a limit.
  4. In "Device Management" you can view logged-in devices and log them out remotely.
  5. If you exceed the device limit, upgrade your plan for more simultaneous slots.
  6. To protect your account, do not share your password with others.

4. Speed & Nodes

Q: How to choose the fastest node?
  1. Open the node list where Green Tea VPN automatically shows real-time latency for each node.
  2. Prioritize nodes marked "Best" or with the lowest latency for optimal speed.
  3. Choose a node region based on your scenario, such as the target content region for streaming.
  4. Lower latency means faster response, ideal for real-time scenarios like gaming.
  5. The same node load varies by time; switch to adjacent backup nodes during peak hours.
  6. Refresh the node list regularly to get the latest load and latency data.
Q: Which regions do the nodes cover?
  1. Green Tea VPN currently deploys over 50 high-quality nodes globally with broad coverage.
  2. Asian nodes include Hong Kong, Singapore, Japan and South Korea as popular destinations.
  3. American nodes cover multiple US cities to meet North American access needs.
  4. European nodes span Germany, the UK, France and other core countries and cities.
  5. The node list updates in real time, and new nodes are announced in the notice area.
  6. All nodes undergo performance optimization and stability testing for consistent quality.

5. Security & Privacy

Q: Does Green Tea VPN record my browsing history?
  1. Green Tea VPN strictly follows a no-log policy and records no browsing history.
  2. It does not collect visited websites, search content or downloaded file information.
  3. Connection logs are anonymized and cannot be linked to personal identity.
  4. All data transmission uses high-strength encryption to prevent theft or tampering.
  5. Green Tea VPN undergoes regular independent security audits to verify the no-log promise.
  6. Users can review the privacy policy on the website for complete data handling rules.
Q: What encryption technology does Green Tea VPN use?
  1. Green Tea VPN uses the WireGuard protocol as the default, balancing speed and security.
  2. It also supports mature protocols like OpenVPN for various network environments and devices.
  3. AES-256 advanced encryption standard provides strong protection for data transmission.
  4. Key exchange ensures each connection's session key is unique and secure.
  5. Automatic encryption and tunnel protection prevent traffic from being hijacked.
  6. The encryption technology is widely verified and meets mainstream compliance requirements.

6. Troubleshooting

Q: What to do if the client cannot connect?
  1. Check that your device network is normal and other websites are accessible.
  2. Restart the Green Tea VPN client, log in again and try to reconnect.
  3. Switch to a different node or protocol to rule out single-point failures.
  4. Check system firewall or security software to ensure Green Tea VPN is not blocked.
  5. Uninstall the old version and reinstall the latest client to fix potential issues.
  6. If still unable to connect, contact support with the error message for diagnosis.
Q: How to recover a forgotten account password?
  1. Click "Forgot Password" on the login page to enter the reset process.
  2. Enter the email address used at registration and click to send a reset code.
  3. Log in to your email to check the password reset email or code from Green Tea VPN.
  4. Click the reset link in the email, or return to the client to enter the code.
  5. Set a new password and confirm it meets the security requirements.
  6. Log in with the new password to resume using the Green Tea VPN service.

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